FAQs

How can I contact The Evergreen Store?

You can reach us at info@theevergreenstore.com, and our customer service team will be happy to assist you with any inquiries.

Do you ship worldwide?

Yes! We offer worldwide shipping.

Where do you ship from?

We ship from multiple warehouses, including locations in Hong Kong, the U.S and Europe, to ensure fast and reliable delivery.

Can I change or cancel my order?

We process orders as quickly as possible, so any changes or cancellations must be requested within 12 hours of placing your order. After this timeframe, orders cannot be modified. However, you can return your order for a full refund once received.

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments for secure and hassle-free transactions.

When will my order be processed?

Orders are processed and shipped Monday through Friday. Please allow 1-3 business days for processing before your order is shipped. During holidays or peak seasons, processing times may take longer.

How long will it take to receive my order?

Delivery times vary depending on your location. Please allow 2-4 weeks for your order to arrive.

What if I don’t receive my order?

If you haven’t received your order within 30 days of shipping, you are eligible for a full refund. Please contact our support team for assistance.

Will I be charged customs or taxes?

Our product prices are listed tax-free in USD. Depending on your country’s regulations, you may be required to pay customs duties or import taxes upon delivery. These charges are determined by your local customs office and are the buyer’s responsibility. The Evergreen Store is not responsible for any customs delays. For more details, please check with your local customs office.

How do I return an item?

If you need to return an item, please contact us at tshopevergreen@gmail.com for assistance.

What if I receive a defective, incorrect, or damaged item?

If you receive an item that is incorrect, missing, or damaged, please contact us immediately with your order number and clear photos of the issue. We’ll do our best to resolve your case as soon as possible.

When will I receive my refund?

Refunds are processed to your original payment method. If you paid by credit or debit card, refunds are typically issued within 7-10 business days after we receive the returned item or approve your cancellation request. If you haven’t received your refund after this period, please contact your bank or card provider for updates.